For more information, please call us at +603 7958 5279,
or email to Mary (mary@pls-asia.com)
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Smart Writing to Keep Active Customers with AI focused on customer emails and messages


HRD-Corp Claimable



Smart Writing to Keep Active Customers will give customer-facing employees the latest communication methods and technology tools to use.





It will make writing easier, faster and improve the quality of your customer interaction by writing consistent and clear emails and messages.

You will learn how new methods will assist your performance in writing professional emails and messages to customers that will achieve your objectives and keep your customers active.

You will also gain valuable skills in using technology tools, a relevant and in-demand skill for the modern workplace.

This is a very practical course with relevant workplace examples and exercises. Ideal for millennial and gen z staff.





This 1-day course is specifically designed for clerical and executive level staff in customer service departments and call centres who write emails to customers. Their emails can be in English or Bahasa Malaysia.

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  • Improve communication clarity and consistency: write concise and easily understandable emails to customers that follow ISO writing standards.
  • Ensure error-free writing: use technology tools to identify and correct grammatical mistakes and typos, allowing participants to focus on customer emails that are effective.
  • Use a systematic approach to understand your customers and their requirements.
  • Write to your customers to meet needs, find opportunities and solve problems.
  • Apply writing technology in practical customer situations: gain hands-on experience using latest technology through real-world applications and exercises.
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