For more information, please call us at +603 7958 5279,
or email to Mary (
I would like to refer the this course to:
Download Brochure

Reduce Costs and Improve Productivity with Process Mapping

HRDF Claimable

A special programme to help with process design and process improvement. Learn to clearly document as-is and to-be business processes.

In this 2-day course, participants will learn:

  • to distinguish between processes, instructions, and policies
  • to use the difference between documenting a system and what people do in a system to determine the best process mapping tools to use
  • how to develop 6 different types of process maps:
    • -Top-Down Chart
    • -SIPOC Diagram
    • -RACI Chart
    • -Flowchart
    • -Deployment Chart
    • -Stage Description Tables
  • to apply the best process map for the job required and for improvement and
  • questions to ask to get information